General Terms and Conditions of Sale

These General Terms and Conditions of Sale (the “GTCS”) apply to all retail sales of Christian Louboutin products (the “Products”) concluded between the relevant Christian Louboutin Group company identified below  (“Christian Louboutin”) and any natural person acting as a consumer (the “Client”) in a Christian Louboutin boutique, excluding department stores and outlets (the “Boutique(s)”).

Seller Identification: The Christian Louboutin entity acting as seller depends on the country in which the purchase is made.

- For purchases made in Belgium: CHRISTIAN LOUBOUTIN BELGIQUE, a limited liability company with its registered office at 21, place du Grand Sablon, 1000 Bruxelles, Belgium, registered under number 0536.869.561.

- For purchases made in the Czech Republic: CHRISTIAN LOUBOUTIN CESKA REPUBLIKA S.R.O, a limited liability company with registered office at Široká 97/11, Josefov, 110 00 Praha 1, Czech Republic, registered under number C286843.

- For purchases made in Denmark: CHRISTIAN LOUBOUTIN ApS, a limited liability company with registered office at Grønnegade 6, 1107 Copenhagen, Denmark, registered under number 33376235.

- For purchases made in France: CHRISTIAN LOUBOUTIN BOUTIQUES FRANCE, a société par actions simplifiée with registered office at 19, rue Jean Jacques Rousseau, 75001 Paris, France, registered with the Paris Trade and Companies Register under number 513 696 971.

- For purchases made in Germany: CHRISTIAN LOUBOUTIN GERMANY GMBH, a company with its registered office at Maximilanstrasse 38/40, 80539 München, Germany, registered under number 218645.

- For purchases made in Italy: CHRISTIAN LOUBOUTIN ITALIA, Società a Responsabilità Limitata, registered office at Piazza di S. Lorenzo in Lucina, 00186 Rome, Italy, registered under number RM–1249915.

- For purchases made in Luxembourg: LUXCORETAIL SA, a company with its registered office at 25a, rue Philippe II, L-2340 Luxembourg, Luxembourg, registered under number B 202651.

- For purchases made in Monaco: CL MONACO SARL, a company with its registered office at Immeubles les Floralies, 1-3-5 avenue de Grande-Bretagne, 98000 Monte-Carlo, Monaco, registered under number 13S05917.

- For purchases made in Spain: CHRISTIAN LOUBOUTIN ESPAÑA SA, Sociedad Anónima, registered office at Conde de Aranda 10, Local 2, 28001 Madrid, Spain, registered under number A85866283.

- For purchases made in Switzerland: CHRISTIAN LOUBOUTIN SUISSE SA, société anonyme, registered office at 17, rue du Rhône, 1204 Geneva, Switzerland, registered under number CH 660.2.619.009 4.

- For purchases made in the United Kingdom: CHRISTIAN LOUBOUTIN UK LIMITED, registered office at 4th Floor Byron House, 7/9 St James’s Street, London, SW1A 1EE, United Kingdom, registered under number 06619840.

Customer Services may be contacted through the contact form available at www.christianlouboutin.com or by telephone at the following numbers: 

- Belgium: 0800 392 30
- For the Czech Republic: +420228889125
- For Denmark: +45 898 799 43
- For France: 0800 945 804
- For Germany: 0800 0007 414
- For Italy: 800 976 025
- For Luxembourg: 800 237 57
- For Monaco: 800 940 42
- For Spain: 900 803 662
- For Switzerland: 0800 740 185
- For the United Kingdom: 0800 048 2455

Products are exclusively intended for the Client’s personal use. By purchasing or ordering a Product, the Client confirms that the Product is not being acquired for resale or for commercial purposes.

The purchase of a Product entails the Client's full and unconditional acceptance of these GTCS. The GTCS applicable are those in force on the date on which the purchase is concluded. Christian Louboutin reserves the right to amend these GTCS at any time. Any such amendment shall apply only to purchases concluded after the amended GTCS take effect.

3.1 Price

Prices are indicated in the local currency of the country where the purchase is made and include applicable taxes. The full price must be paid at the time of purchase. To the extent permitted by applicable law, ownership of the Products remains with Christian Louboutin until the purchase price has been paid in full.

3.2 Payment Methods

Accepted payment methods include Pay by Link, Visa, MasterCard, American Express and Apple Pay.

Cash payments are accepted only for Products immediately available in Boutiques. Cash payments are not accepted for Ordered Products (see Article 4).

If a Product is unavailable in the Boutique at the time of the Client’s visit, the Client may place an order for the Product through a sales associate (an “Ordered Product”). This service is available only in selected Boutiques and for certain Products, and is subject to availability. Specific conditions applicable to Ordered Products are set out in Articles 3.2 and 7.2.

Clients may order certain personalized Products through a sales associate (a “Special Order”). This service is available only in selected Boutiques and for certain Products. A Special Order becomes firm and binding upon acceptance by Christian Louboutin and may not subsequently be cancelled by the Client.

Payment must be made in full when placing the Special Order.

Production timelines are indicative only and do not constitute a contractual commitment. If Christian Louboutin is unable to fulfil a Special Order, any amounts paid in respect of that Special Order will be refunded.

Once the Special Order is ready, the Client will be notified. The Client must collect the Special Order within 15 days of notification or arrange for delivery in accordance with Article 6.

Due to the handcrafted nature of a Special Order, minor variations inherent to artisanal production may occur.

6.1 Delivery

Delivery is available subject to payment of applicable shipping charges, which will be communicated to the Client before the order is confirmed. Products may be delivered only within the country of purchase. Delivery times are indicative and not guaranteed. 

Upon receipt, the Client must inspect the package and the Product and notify Christian Louboutin of any visible damage, within 48 hours. Damaged Products may be returned after obtaining express authorization and instructions from Christian Louboutin. Return costs must be advanced by the Client.

6.2 In-Boutique Collection

The Client may collect the Product in a Boutique offering this service. If the Product is to be collected by a third party, the Client must inform the Boutique in advance and provide the name of the authorised person. An original photographic identification document and the order confirmation email are required at collection.

7.1 General Conditions

Products may be returned within 30 days of purchase to a Christian Louboutin Boutique in the country of purchase (excluding department stores and outlets), provided that they are unused and in perfect original condition, and are returned together with the original invoice, packaging and all accessories. For footwear, the red sole must be in perfect condition and show no signs of wear or markings.

Subject to inspection by Christian Louboutin and compliance with the above conditions, Products may be exchanged, refunded or credited. Store credits are non-transferable and valid for one year in the country of purchase, excluding department stores and outlets.

Discounted items may only be exchanged. Beauty Products, Special Orders, sale items and tax free purchases are non-returnable.

These exclusions do not affect the Client's statutory rights in respect of defective or non-conforming Products.

7.2 Specific Conditions for Returns of Ordered Products

In addition to the General Conditions set out in Article 7.1, including all requirements relating to the condition of the Product, the following specific conditions apply to the return of Ordered Products.

Ordered Products collected in a Boutique may be returned within 30 days of purchase only to the Boutique where the purchase was made.

Ordered Products delivered to the Client may be returned either:

- to the Boutique where the purchase was made within 30 days of purchase, or
- by post, in accordance with the return procedure below.

For a return by post, the Client must submit a return request to Christian Louboutin within 30 days of delivery using the link provided in the confirmation email or by contacting Customer Services (see Article 1). After receiving confirmation from Christian Louboutin and the return label, the Client must return the Product within a further 30 days in accordance with the instructions provided in the confirmation email. The Ordered Product must meet all return conditions set out in Article 7.1 and must be securely packaged in its original box with all accessories. Christian Louboutin may refuse a return where the applicable return conditions have not been met. Late returns will not be accepted.

Return shipping costs will be borne by Christian Louboutin where the Client uses the prepaid return label and follows the instructions provided by Christian Louboutin. The Client may choose another carrier at their own expense and risk, provided the return is made within the applicable deadline.

Refunds are issued to the original method of payment within 14 days of receipt of the returned Products.

Products may be brought to a Boutique for repair. Repairs are charged at the applicable rate.

Nothing in this Article affects the Client's statutory rights in respect of defective or non-conforming Products.

The red sole is made from red lacquered leather. With wear, the soles will naturally scuff and the red lacquer will gradually fade from areas in contact with the ground, especially in wet conditions. This does not constitute a defect or lack of conformity, but a natural characteristic of wear.

Christian Louboutin shall not be liable for loss or damage arising from the Client's improper handling or use of a Product to the extent permitted by applicable law and to the extent such loss or damage is attributable to such improper handling or use.

Personal data is processed in accordance with Christian Louboutin's Privacy Policy, available on www.christianlouboutin.com.

For any request regarding your personal data, please contact: privacy.europe@christianlouboutin.com.

These GTCS and related sales between Christian Louboutin and the Client are governed by the law of the country where the purchase is made. Disputes under these GTCS shall be brought to the competent courts of the country where the purchase is made.