1. How do I place an online order?

Once you have chosen your item and selected your size, add the product to your Shopping Bag by clicking “ADD TO BAG.” To begin the checkout process, click “ORDER” under the Shopping Bag tab. Here you can edit your shopping bag and review your purchase, then click “PROCEED TO CHECKOUT.” Either login to your account, create a new account or checkout as a guest. Follow the instructions as prompted through the checkout. Complete the Billing information including the correct name, address and phone number of the cardholder as well as the information of the shipping address. Complete the payment information using a Credit Card. Review your order and accept the General Terms and Conditions of Sales, Terms of Use and Privacy Policy as well as the Return Conditions (after reading them). Press “SUBMIT” If the 3D Secure is activated on your card, you will be redirected on your bank’s webpage to authenticate the transaction. IMPORTANT: You will receive 2 emails. The first one acknowledging the reception of your order and the second one, once the order is validated by Christian Louboutin, confirming the shipment of the products.

5. How can I see the status of my order?

You can check the status of your order by connecting to your Christian Louboutin online account. You will see one of the following statuses: PENDING PAYMENT: The payment is pending validation ORDER PENDING SECURITY CHECK: Your order is being checked by our security system ORDER VALIDATED: The order has been checked and approved PREPARING ORDER: The order is being processed READY FOR SHIPMENT: The order is ready to be shipped SHIPPED: The order has been shipped (You should have received a confirmation email) ORDER CANCELLED: The order has been unsuccessful or cancelled PENDING RETURN: We aknowledge your return and your item(s) are on the way back to us PENDING REFUND: The refund is being processed REFUND PROCESSED: The order has been refunded RETURN CANCELLED: The return has been cancelled

1. How do I place an online order?

Once you have chosen your item and selected your size, add the product to your Shopping Bag by clicking “ADD TO BAG.” To begin the checkout process, click “ORDER” under the Shopping Bag tab.Here you can edit your shopping bag and review your purchase, then click “PROCEED TO CHECKOUT.”Either login to your account, create a new account or checkout as a guest. Follow the instructions as prompted through the checkout. Complete the Billing information including the correct name, address and phone number of the cardholder as well as the information of the shipping address. Complete the payment information using a Credit Card. Review your order and accept the General Terms and Conditions of Sales, Terms of Use and Privacy Policy as well as the Return Conditions (after reading them). Press “SUBMIT” If the 3D Secure is activated on your card, you will be redirected on your bank’s webpage to authenticate the transaction. IMPORTANT: You will receive 2 emails. The first one acknowledging the reception of your order and the second one, once the order is validated by Christian Louboutin, confirming the shipment of the products.

5. How can I see the status of my order?

You can check the status of your order by connecting to your Christian Louboutin online account. You will see one of the following statuses:PENDING PAYMENT: The payment is pending validationORDER PENDING SECURITY CHECK: Your order is being checked by our security systemORDER VALIDATED: The order has been checked and approvedPREPARING ORDER: The order is being processedREADY FOR SHIPMENT: The order is ready to be shippedSHIPPED: The order has been shipped (You should have received a confirmation email)ORDER CANCELLED: The order has been unsuccessful or cancelledPENDING RETURN: We aknowledge your return and your item(s) are on the way back to usPENDING REFUND: The refund is being processedREFUND PROCESSED: The order has been refundedRETURN CANCELLED: The return has been cancelled

Ordering online - FAQ - Christian Louboutin Croatia

Once you have chosen your item and selected your size, add the product to your Shopping Bag by clicking “ADD TO BAG.” To begin the checkout process, click “ORDER” under the Shopping Bag tab.
Here you can edit your shopping bag and review your purchase, then click “PROCEED TO CHECKOUT.”

Either login to your account, create a new account or checkout as a guest.
Follow the instructions as prompted through the checkout.
Complete the Billing information including the correct name, address and phone number of the cardholder as well as the information of the shipping address.
Complete the payment information using a Credit Card.
Review your order and accept the General Terms and Conditions of Sales, Terms of Use and Privacy Policy as well as the Return Conditions (after reading them).
Press “SUBMIT”
If the 3D Secure is activated on your card, you will be redirected on your bank’s webpage to authenticate the transaction.

IMPORTANT: You will receive 2 emails. The first one acknowledging the reception of your order and the second one, once the order is validated by Christian Louboutin, confirming the shipment of the products.

As soon as your payment is validated and accepted by your bank, we will send you an email confirming your order. This email confirms that you have correctly placed your order.

If you didn't receive this email, it generally means that there is an error with your order: either your bank hasn't authorized the payment, or there is an error in the information you have entered for the order.

If this is the case we invite you to contact your bank or to contact us directly from Monday to Friday 9AM to 6:30PM and Saturday 9AM to 6PM (GMT+1).

Our warehouse does not ship on Italian bank holidays.

The billing and shipping addresses on any given orders can only be modified before our team has processed the order. It is still possible for us to cancel or to change the billing and shipping addresses of an order before this one is being prepared. Moreover, it is not possible to change the size, regroup several orders, or modify the order contents in anyway.

If you wish to cancel or modify your order, we invite you to contact us as soon as possible.

Each and every order is verified specially billing and shipping addresses and type of payment used.
These additional verifications can increase the shipping delay by two days. Shipping delays may vary depending of your shipping options chosen while placing your order.

You can check the status of your order by connecting to your Christian Louboutin online account. You will see one of the following statuses:

PENDING PAYMENT: The payment is pending validation
ORDER PENDING SECURITY CHECK: Your order is being checked by our security system
ORDER VALIDATED: The order has been checked and approved
PREPARING ORDER: The order is being processed
READY FOR SHIPMENT: The order is ready to be shipped
SHIPPED: The order has been shipped (You should have received a confirmation email)
ORDER CANCELLED: The order has been unsuccessful or cancelled
PENDING RETURN: We aknowledge your return and your item(s) are on the way back to us
PENDING REFUND: The refund is being processed
REFUND PROCESSED: The order has been refunded
RETURN CANCELLED: The return has been cancelled

All orders placed on the Christian Louboutin online boutique are sent in their original boxes, along with several accessories (dust bag, heel tips (if applicable), replacement spikes (if applicable)).

Christian Louboutin offers gift wrapping as a free service once the option is selected in your order.

You may add a personal message to the order. This personal message will be printed on a dedicated note card. This option may only be selected at the beginning of the order process.

There are various options why your order might not have gone through such as your 3D secure, the country of origin of the credit card used (same country as website), etc.

If an error message appears after finalizing your payment, you should follow the indications. If the message contains a phone number, we insist you call that number.

You can also contact us from Monday to Friday 9AM to 6:30PM and Saturday 9AM to 6PM (GMT +1).

To place an order on the Christian Louboutin online boutique, you must fill in the order form, follow the instructions given by the site, read and accept the Terms of Sales, the Terms of Use and the site Privacy Policy .

When filling in the form, you must specify the type of payment that will be used for the transaction. Christian Louboutin reserves the right to accept or refuse any order. Each and every order is verified.

For a credit card payment, with a Visa or a MasterCard, you will be transferred to your bank's website to validate the transaction. If you aren't transferred, we invite you to contact your bank to be sure that your 3D Secure™ system for your card has been activated.

To access MY ACCOUNT, we invite you to click on the link in the upper left hand corner of your screen and enter your email address and password.

If you forgot your password, we invite you to click on the link FORGOT YOUR PASSWORD on the login page. You will receive an email inviting you to create a new password.

You can also call us from Monday to Friday 9AM to 6:30PM and Saturday 9AM to 6PM (GMT +1).

You can purchase a gift voucher in any of our Christian Louboutin boutiques. However, please note that this service is not available on the Christian Louboutin online boutique.

Gift vouchers are only valid within Christian Louboutin boutiques in the country of purchase and are not accepted on the Christian Louboutin online boutique.

For further information regarding this service, we invite you to contact our Customer Service team from Monday to Friday 9AM to 6:30PM and Saturday 9AM to 6PM (GMT +1).

Christian Louboutin online boutique does not offer a tax free service. The products purchased from Christian Louboutin online boutique include VAT.

We do offer a tax free service within our Christian Louboutin boutiques, under certain conditions.

Please note that products that have undergone a tax refund can neither be returned nor exchanged nor refunded.

An item placed in your Shopping Bag is not reserved. To secure the item, you must complete the checkout process.

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FAQ

1. How do I place an online order?

2. How do I know if my order has been placed?

3. How can I modify/cancel my order?

4. How much time does it take before my order is processed?

5. How can I see the status of my order?

6. Is it possible to have a gift message and wrapping for my order?

7. Why wasn't my order accepted?

8. I can't seem to place an order, what should I do?

9. I can't access my account, what should I do?

10. Is it possible to buy a gift voucher?

11. Does the online boutique offer a tax free service?

12. How long does an item stay in my Shopping Bag?

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