Only unused Products, in perfect original condition, with original invoice, packaging and all accessories, may be returned, within 30 days of purchase in the country of purchase (excluding Department Stores and Outlets). In particular, the red sole must be in perfect condition, without any marks. Subject to inspection by Christian Louboutin, Products may be exchanged, refunded, or credited as non transferable store credit valid for 1 year in the country of purchase (excluding Department Stores and Outlets). Discounted items may only be exchanged. Beauty products, Special Orders, sale items and tax free purchases are non-returnable.
7.1 Derogations – Return of Ordered Products
The following specific return conditions apply to Ordered Products:
Ordered Products collected in a Boutique may only be returned, within 30 days of purchase, in the same Boutique where the purchase was made.
Ordered Products delivered to the Client may be returned either:
In the Boutique where the purchase was made within 30 days of purchase, or by post, following the return process below:
The Client must submit a return request to Christian Louboutin within 30 days of delivery using the link provided in the confirmation email or by contacting Customer Services (see Article 1).
After receiving confirmation from Christian Louboutin and the return label, the Client has 30 additional days to return the Product by following the instructions provided in the confirmation email. Late returns will not be accepted.
The Product must be securely packed in its original box, with all accessories. Improper packaging may result in refusal of the return.
Return shipping fees are covered by Christian Louboutin when the Client uses the prepaid label and the instructions provided with the order. The Client may choose another carrier at their own expense and risk, provided the return is made within the applicable deadline.
Refunds are issued to the original method of payment within 14 days of receipt of the returned Products.
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