Deliveries are made by our only transport service, UPS, and require a signature upon delivery.
The delivery time vary depending on the delivery option chosen:
- UPS Access Point : delivery within 3 or 5 business days.
- UPS Standard : delivery within 2 to 5 business days.
- UPS Express : delivery within 1 to 2 business days, orders placed before 4 p.m (GMT +1), (Mon-Fri) will be processed that day.
Certain regions and remote areas can be subject to delays.
Please note that the courier does not deliver on national holidays.
Delivery times are estimated from when your order is shipped, not when it is placed.
The delivery can also depend on the verification of the order (up to 2 additional days) and are counted from the shipping date of your order. You will receive an email confirming the shipment with a link to the courier’s website allowing you to track your parcel.
Shipping costs vary depending on the delivery option chosen at the time of the order.
- UPS Standard (2 to 5 business days): free.
- UPS Express (1 to 2 business days): 70 zł.
In case of a return, shipping fees are not refunded.
The Christian Louboutin online boutique ships to the following countries:
- Austria
- Belgium
- Czech Republic
- Denmark
- Finland
- France (except for overseas departments and territories of France)
- Germany (except for Helgoland Island and Büsingen territory)
- Greece
- Hungary
- Ireland
- Italy
- Luxembourg
- Monaco
- Netherlands
- Norway
- Romania
- Poland
- Portugal (except for Madeira and Azores)
- Spain (except for Canary Islands, Ceuta, Melilla)
- Sweden
- Switzerland
- United Kingdom (except for Isle of Man and Channel Islands)
All information useful for the courier to deliver your parcel is appreciated. For example your floor, apartment number, entry code, and a telephone number that you can be reached at.
To ensure a safe delivery, the Christian Louboutin online boutique will not deliver to PO-boxes, security boxes, freight forwarders or hotels. It is also unfortunately not possible to ship to a Christian Louboutin boutique.
If the order has not yet been shipped, you can contact us from Monday to Friday, 9AM to 6:30PM and Saturday, 9AM to 6PM (GMT +1).
If the order has already been shipped, we would advise you to contact us and we will do our best. This may imply a potential one to two days delay for the whole process.
Once your order has been shipped, you will receive an email confirming the shipping. You will also be provided with a link to our transporter's website, where you can track the whereabouts of your parcel.
Feel free to contact us from Monday to Friday 9AM to 6:30PM and Saturday 9AM to 6PM (GMT+1).
We advise you to verify the status of the order by using the link provided in your shipping confirmation email. This will take you to our courier's website.
However, should you encounter any issues at the delivery, please contact the Customer Service no later than five (5) days from the date of delivery and keep the parcel of your delivery until your case is resolved.